How a move with Agarwal (ALPM) Packers and Movers works, step by step
These eleven stages explain a household move from your first enquiry to support after delivery. For office goods and vehicles, the survey, inventory and handover records are adapted to the service you book. Knowing the order helps you prepare at the right time, and keep the records that matter if anything needs sorting out later.
Each step shows what we do. Where it matters, it also shows what you need to do and the record to keep. Steps marked "if booked" apply only when they are part of your quote.
Every move starts with understanding what you need. We note:
You: tell us about large or unusual items, and any society rules or timings.
A survey, in person or by video, lets us estimate the volume and plan the move properly. We:
You: show everything that is moving, including lofts, balconies and storerooms. Point out anything you'll pack yourself or leave behind.
You receive a written, itemised quote with no hidden charges:
You: check that the scope matches what you need, including packing, unpacking, reassembly and any vehicle or storage.
Keep: the written quote and your booking confirmation.
If the scope changes later, for example items added or access different from what was surveyed, the change and any cost are agreed with you before the extra work is done.
Packing is chosen item by item, using:
You: keep cash, jewellery, documents and medicines with you. Prepare appliances as their manuals direct, for example defrosting and drying the fridge.
Before loading, we prepare an inventory:
You: check the count and the condition notes before signing.
Keep: your signed copy of the inventory until the move is complete.
Loading is planned so goods don't shift on the road:
Keep: the consignment note, with the vehicle number and contact details.
For long-distance moves, we recommend considering transit cover. We explain:
You: choose cover and verify the policy before the first stage you need insured, including packing or loading if required. Check the insurer, route, dates, declared value, exclusions and when cover starts and ends. See insurance assistance.
Keep: the policy or certificate issued by the insurer.
Goods travel in a dedicated or shared vehicle, as agreed in your quote:
You: confirm the receiver's name and phone number, and the delivery slot at your new building.
Unloading gets the same care as loading:
You: check the count, and note any damage or missing cartons on the delivery receipt before signing. Take photos of any damage.
If included in your quote, we help you settle in:
Confirm any basic installation already included in your quote. Specialist electrical, gas, AC or wall-mounting work needs appropriately qualified help and the manufacturer’s instructions; do not assume it is part of placing an appliance.
Our support continues after delivery:
Keep: the invoice, receipts, inventory, consignment note and delivery receipt together.
On an intercity move, these can all fall on different days. Plan your keys, leave and receiver around each one.
For a local move, these usually fall on the same day.
| Check | Current home | New home |
|---|---|---|
| Society permission and timings | Book the moving slot | Book the unloading slot |
| Lift | Book the service lift; check its size | Book the service lift; check its size |
| Truck parking | Where it can stand, and how far goods must be carried | Where it can stand, and how far goods must be carried |
| People | Someone present to sign the inventory | A receiver present to check the count |
| Keys and readiness | Rooms cleared of things not moving | Keys in hand; any painting or repair work finished |
If your new home won't be ready, tell us before dispatch, so a new date or storage can be agreed. See storage services.
Use room labels and numbered packages, with a separate list of large pieces. Show the crew anything stored in lofts or balconies, and mark items that stay behind. Keep the essentials you need before the goods arrive with you.
Use asset IDs, workstation or department labels and accessory counts. Name the people authorised to release and receive the equipment, and check both buildings’ working slots. Your IT team or vendor should handle backups, shutdown and testing after reconnection; transporting a computer does not establish that a workstation is ready to use.
Record the make, model, running condition, supplied keys and existing marks at collection and handover. Confirm the vehicle operator’s preparation and document requirements, collection point and receiving contact. A vehicle carrier can follow a different calendar from household goods, so keep its appointment separate. See car and bike transport.
Moving means trusting someone with your belongings. We commit to careful planning, good protection, clear communication and professional work.
Tell us your route, home size and preferred date, and ask about the available survey format and a free quote.
Get a Free QuoteA local move, with packing, loading and unloading, usually takes a day, depending on the size of the home and access. For an intercity move, add the time between pickup and dispatch, the time on the road and the unloading slot. Ask for the expected dispatch and delivery dates in your quote.
The steps are the same, but on an intercity move they spread over several days. Packing is planned for a longer journey, you choose between a dedicated and a shared vehicle, and transit cover is worth considering before dispatch.
You, or someone you trust, should be there at the start to show the crew what's moving and to sign the inventory, and at delivery to check the count and note any damage. Agree who can authorise questions or scope changes during the work and how they can be reached.
Tell us as soon as you know, for example extra items, a different floor or access, or a new date. Any change to the scope and cost is agreed with you before the extra work is done.
Note the damaged or missing carton numbers on the delivery receipt before signing, take photos, and keep the packing material. Report it to customer care with your booking number. If you took transit cover, also notify the insurer within its policy requirements. If damage becomes apparent only while unpacking, record it and report promptly; a delivery signature does not mean you should ignore later-discovered damage.
