Privacy Policy

This policy explains what information Agarwal (ALPM) Packers and Movers collects when you enquire about or book a move, why we need it, who it is shared with to carry out your move, and how you can ask us to see, correct or delete it.

Last updated: 20 October 2026

No sale of your enquiry

We do not sell, rent or trade your phone number, moving date or household details to telemarketers, lead brokers or advertising networks.

Used to plan your move

We use your details to quote, plan, carry out and invoice your move, and to answer your questions.

Shared only as the move needs

People who carry out part of your move receive only the details they need for that part.

Ask to see, correct or delete

Who We Are

This policy applies to the website agarwalpackermoverindia.com and to enquiries, surveys, bookings and moves handled by:

Trade name: AGARWAL LOGISTICS PACKERS AND MOVERS, also known as Agarwal (ALPM) Packers and Movers
GSTIN: 36FDRPM0957B1ZC
Udyam registration: UDYAM-TS-02-0069425
Trademark registration: 7901417
Registered address: H.No. 5-85/134, Bhavani Nagar, Old Bowenpally, Secunderabad, Hyderabad, Telangana - 500011

1. Information You Give Us

We collect what you choose to share with us through the website form, by phone, by WhatsApp or email, during a survey, and while your move is arranged.

What	Examples	Why we need it
Enquiry details	Name, mobile number, pickup and destination city or locality, home size or service, preferred date	To contact you and prepare a quote
Move details	Full pickup and delivery addresses, floor, lift and parking access, dates, alternate contact or receiver	To plan the crew, vehicle and schedule, and to deliver to the right person
Inventory and survey material	Item lists, photos or video of the goods and access routes, declared values if you choose transit cover	To assess volume, packing and handling, and to record condition
Vehicle details	Copies of the registration certificate and insurance, vehicle condition photos, odometer reading	To arrange car or bike transport and record the vehicle's condition at handover
Billing and payment details	Billing name and address, GSTIN for business billing, payment references such as UPI or bank transfer reference numbers	To issue invoices and receipts and match payments
Messages and calls	What you tell us by phone, message or email	To answer questions, record agreed changes and handle complaints or claims

Do not put card numbers, CVVs, banking passwords or OTPs in a moving enquiry, survey or message to the crew. Confirm any payment instruction through the official contact before acting on it.

2. Information From Using the Website

The site uses HTTPS, website hosting and Cloudflare services for delivery, security and performance measurement. These services may process technical information such as IP address, device and browser details, requested pages and access times.

Google Analytics is configured to measure page visits and enquiry-related events. It can use cookies and process browser, device, page and usage information. Please do not place personal details in a page URL. Browser settings can block or delete cookies; some form or session features may then be affected.

When you submit an enquiry, the website validates the fields and attempts to send its details to our business email, info@agarwalpackermoverindia.com. Eligible submissions are also saved in our enquiry database for follow-up. The details include the contact and moving information you enter, the referring/page information and any message. A notification attempt does not guarantee that an email reaches its recipient; call the official number for an urgent move.

WhatsApp and other external services have their own privacy terms when you choose to use them.

3. How We Use Your Information

To respond to your enquiry and prepare a quote
To arrange surveys, plan the move and assign the people and vehicles needed
To prepare move documents such as the inventory, consignment note and invoice
To arrange transit cover with a provider if you choose it
To give you updates and answer questions about your move
To handle complaints, damage reports and claims
To meet tax and other legal requirements, and to respond to lawful requests from authorities

We do not use your moving details for unrelated purposes.

4. No Sale of Enquiries

AGARWAL LOGISTICS PACKERS AND MOVERS deals with your move directly and is not a lead-selling platform. We do not sell, rent, lease or trade your phone number, moving schedule or household details to telemarketers, lead brokers or advertising networks.

6. Video Surveys and Photos

A video or photo survey helps us quote accurately without a home visit. Surveys may take place over a video call or messaging app, which is subject to that app's own terms. To keep your survey private:

Show the goods and the route from your door to where a vehicle can stop. We do not need to see people.
Put away or cover documents, cards, cash, jewellery and screens showing personal information before the survey.
Family photos and private papers do not need to be shown for a quote.
Before starting, ask whether any recording or screenshots are proposed and state your preference. Agree a suitable alternative if needed.

We use survey material for quoting, planning and recording condition, and keep it only as long as section 9 describes.

7. Details About Other People

You may give us details of someone else, such as a receiver at the new address, an alternate contact, a landlord or your employer's contact. Please share them only with that person's permission and tell them why we have them. We use their details only to arrange and complete your move.

8. Vehicle Documents

For car or bike transport, we ask for copies of the registration certificate and insurance so the vehicle can be identified, handed over and transported, and so any cover you choose can be arranged. Keep your original documents. We use these copies only for your vehicle move, any related claim, and legal requirements.

9. How Long We Keep Information

Where the record is created for your enquiry or service, our existing retention commitments apply:

Unbooked moving enquiries: deletion from the active enquiry records within 90 days of the enquiry.
Recorded survey video: deletion within 30 days after completed delivery. A live video call does not necessarily create a recording; ask before a survey whether recording or screenshots are proposed.
Transit-cover identity documents: retained for one year after delivery for related claim support, subject to legal requirements.
Support call logs and chat messages: retained for 180 days. This does not mean every call is recorded.
Storage CCTV recordings, where CCTV is part of the storage arrangement: a rolling 60-day retention period, except records needed for an active investigation or legal proceeding. Confirm the actual storage provider and recording arrangements for your booking.
Invoices and tax records: retained for the period required under applicable tax law, including any longer period required for an ongoing proceeding.

A deletion request can cover the website enquiry, related email and survey material. Tell us which records you mean. Information required for an active move, claim, dispute or legal obligation may need to be retained; we will explain the reason where this applies.

10. Keeping Information Safe

The website uses HTTPS so that information you submit is encrypted between your browser and the site. We take reasonable steps to limit access to customer information to the people who need it for your move. No method of handling or sending information is completely secure, so please tell us straight away if you think your information has been misused.

11. Your Requests

You can ask us to:

tell you what personal information we hold about you and how we have used it
correct information that is wrong or out of date, such as a changed phone number or delivery address
delete your information where we no longer need it and are not required to keep it
stop calls or messages about an enquiry you no longer want to pursue
raise a privacy grievance or ask about nomination and other rights as the applicable data protection provisions take effect

Send your request to info@agarwalpackermoverindia.com or call +91 94671 86002. Include your name, the mobile number you used, and a booking or consignment reference if you have one, so we can find your records and confirm the request is from you. Our existing service commitment is to process valid privacy requests within 7 working days. We will tell you what action has been taken and explain any record that must be retained.

Some information may have to be kept even after a deletion request, such as tax records or records needed for a claim or dispute. If your move is in progress, deleting your contact or address details may stop us completing it, so we will tell you if that applies. Indian data protection law, including the Digital Personal Data Protection Act, 2023 and its rules as they take effect, sets out your rights, and we will handle requests in line with the requirements that apply at the time.

12. Privacy Questions and Complaints

Our existing grievance commitment is acknowledgement within 48 hours and resolution within 15 working days.

For questions, requests or complaints about how your information is handled, contact:

Privacy and grievance contact: AGARWAL LOGISTICS PACKERS AND MOVERS
Email: info@agarwalpackermoverindia.com
Phone: +91 94671 86002
Address: H.No. 5-85/134, Bhavani Nagar, Old Bowenpally, Secunderabad, Hyderabad, Telangana - 500011

Our official contacts are the phone number and email address above. If someone calls or messages claiming to represent us from another number or asks for an OTP, card details or an unfamiliar payment instruction, pause and verify the recipient with us using the official contacts and tell us about it.

13. Changes to This Policy

We may update this policy when our services, processes or the law change. The updated version will appear on this page with a new date. Information we collected and requests we received under an earlier version of this policy will continue to be handled under any commitment in that version that is more favourable to you.

Questions About Privacy

Do you sell or share my moving enquiry with other packers and movers?

No. We do not sell, rent or trade your enquiry to other movers, telemarketers, lead brokers or advertising networks. To carry out a booked move, we share only the details needed with the crew, drivers, carriers and any provider you choose, such as a transit cover provider.

Is my pre-move video survey kept private?

We use survey material only to quote, plan your move and record condition. Recorded survey videos are covered by our existing deletion commitment of 30 days after completed delivery. Show the goods and access routes, not people, and put away documents, cards and private papers before the survey. Before the survey, ask whether recording or screenshots are proposed and agree how your preference will be handled.

Why do you ask for a copy of my vehicle's RC?

A copy of the registration certificate and insurance identifies the vehicle at handover and delivery, and supports any transit cover you choose. Keep the originals with you. We use these copies only for your vehicle move, any related claim and legal requirements.

How can I ask you to delete my personal information?

Email info@agarwalpackermoverindia.com or call +91 94671 86002 with your name, the mobile number you used and any booking reference. Our existing commitment is to process valid requests within 7 working days and tell you what has been deleted or why a record needs to be retained. Tax records and records needed for an active move, claim or dispute may have to be kept, and we will tell you if that applies.

What should I do if someone calls claiming to represent Agarwal (ALPM)?

Our official contacts are +91 94671 86002 and info@agarwalpackermoverindia.com. Do not share an OTP, card details or passwords with any caller, and verify any unfamiliar payment instruction through our official number before paying. Tell us about suspicious calls.