1. GST Tax Invoice
An itemised invoice with our GSTIN (36FDRPM0957B1ZC) and the name and address you give.
CUSTOMER CARE AND GRIEVANCE DESK
Agarwal (ALPM) Packers and Movers Customer Care & Support
Help for existing bookings and moves in progress: shipment status, date changes, invoices and documents, damage or missing-item reports, refunds, and checking that a quote is genuine. Share your booking details and the issue, and keep to one thread so follow-up is quick.
Call +91 94671 86002 WhatsApp Register a support request- 24x7 published in-transit helpline
- 2�4 hours published Level 1 resolution SLA
- 3 tiers of escalation
- 9 offices listed below
Always Here To Help
Choose Your Preferred Contact Channel
Choose the channel that suits your request. For anything you may need to refer back to, such as a date change, an invoice or a damage report, a written message by email or WhatsApp gives you a record.
Phone Helpline
For urgent transit updates, driver coordination, and immediate moving assistance.
+91 9467186002WhatsApp Desk
Share photos, your booking reference and documents, and receive copies of your quote or consignment note.
+91 9467186002Email Helpdesk
Submit formal queries, GST invoice requests, and relocation feedback with attachments.
info@agarwalpackermoverindia.comGrievance Officer
Direct escalation for complaints unresolved after 24 hours by frontline support.
grievance@agarwalpackermoverindia.comWhat to Send for Your Type of Request
Sending the right details in your first message saves a round of questions.
| Request | What to include |
|---|---|
| Shipment status | Consignment or booking number, route, and the pickup date. Ask which stage the goods are at (dispatched, in transit or arrived), the expected unloading date, and when you'll get the next update. |
| Date or access change | Booking number, the current date, the new date you want, and any change in address, floor, lift or society timing |
| Invoice or documents | Booking number, the name and address to show on the invoice, any GSTIN, and the documents your employer needs |
| Damage or missing item | Booking number, carton or item numbers from the inventory, photos, and a copy of the delivery receipt with your notes |
| Refund follow-up | Booking number, the cancellation date, the amount and how it was paid, and the payment reference |
| Checking a quote is genuine | A copy of the quote, the name and number of the person who contacted you, and the payment details they gave |
No booking number? Send the phone number used for booking, the move date and the route. These details help the support desk look for the booking; attach your quote or receipt if available.
Never share an OTP, UPI PIN, password or full card details with anyone. Black out personal details on documents that aren't needed for your request.
A Message Template You Can Copy
Booking / consignment number: Name and phone used for booking: Move date and route (from � to): What happened or what you need: Item or carton numbers (if relevant): Photos or documents attached: What you would like us to do next:
Rapid Response System
Register a Support Request or Grievance
Please provide your booking or consignment details below. Our operations team will investigate and contact you within the committed SLA timeframe.
Customer Support & Inquiry Desk
Fill in the particulars of your shifting service to get priority callback and resolution.
Transparent Dispute Resolution
3-Tier Grievance Escalation Matrix
If your concern has not been addressed to your satisfaction by our initial contact executive, you can seamlessly escalate it through our defined resolution hierarchy.
First Contact Tier
Level 1: Support Executive
Resolution SLA: Within 2 – 4 Hours
- Pre-move date rescheduling & booking modifications
- Driver phone number and vehicle dispatch confirmation
- Live check-post status and expected arrival estimation
- Packaging material re-order or additional carton requests
Direct Channel: Call +91 9467186002 or Email info@agarwalpackermoverindia.com
Operations Tier
Level 2: Branch Ops Manager
Resolution SLA: Within 12 – 24 Hours
- Transit delays exceeding 6 hours due to mechanical/permit issues
- Unpacking and furniture assembly coordinator shortages
- Warehouse storage extension and safe custody inquiries
- On-site crew conduct or service expectation mismatches
Direct Channel: Reach respective Regional Branch Manager or WhatsApp +91 9467186002 (Mark Subject: "Level 2 Escalation - [Docket No]")
Nodal / Executive Desk
Level 3: Grievance Officer
Resolution SLA: Within 24 – 48 Hours
- Transit damage assessment and insurance claim settlement disputes
- Billing, rate discrepancy, or advance refund adjustments
- Fraudulent contractor impersonation investigation
- Formal legal / consumer dispute redressal compliance
Nodal Desk: grievance@agarwalpackermoverindia.com (Turnaround: Written acknowledgment within 4h)
How Follow-Up Works
- Acknowledgement: ask the desk to confirm receipt and quote any reference it provides.
- Updates: ask what is being checked, whether another document is needed, and when to expect the next update.
- Resolution: ask for the outcome and any next step in the same thread.
Reply in the same thread and quote your booking number or any support reference, instead of starting a new request each time. That keeps the history together. If your concern isn't resolved, escalate it using the matrix below.
Reporting Damage or Missing Items
Note it at delivery
Check the carton count and look for visible damage. Write any damaged or missing carton numbers on the delivery receipt before signing.
Photograph
Take clear photos or a video of the damaged items and cartons, and keep the packing material.
Report promptly
Send the booking number, carton numbers, photos and a copy of the delivery receipt to the support desk as soon as you can. Reporting quickly makes it easier to check what happened. If you find damage after unpacking, report it then too.
Review
We review the report against the inventory and delivery records, and tell you the outcome and next steps.
If you took transit insurance: the insurer decides the claim under its own policy terms. Notify the insurer as the policy requires. We'll provide our moving records to support your claim. See insurance assistance.
Documents for Employer Relocation Reimbursement
Employers set their own reimbursement rules. Check what yours needs before the move, and tell us the name and address to show on the invoice.
2. Consignment Note / Lorry Receipt (LR)
Shows the vehicle number, dispatch date, origin and destination.
3. Packing Inventory
A numbered, carton-wise list signed at loading, with declared values if you provided them.
4. Payment Receipt
Confirms each payment, with the transaction reference.
If your employer needs a particular format or extra document, ask before the move so it can be prepared.
We will never ask for an OTP, UPI PIN or password. If in doubt, call +91 94671 86002 before paying.
Local Presence Across India
Pan-India Regional Branch Customer Care Hubs
Our registered office and listed city offices. For any booking, start with the helpline or email so your request is recorded.
Hyderabad
Head OfficeRegistered Office: H.No. 5-85/134, Bhavani Nagar, Old Bowenpally, Secunderabad, Hyderabad, Telangana - 500011
Helpline: +91 9467186002
New Delhi
Delhi NCR HubBranch Office: Shop & Plot No. 484/B, Opposite Bijwasan Railway Station, Main Road, Sector 27, Dwarka, New Delhi - 110077
Helpline: +91 9467186002
Gurgaon
Haryana HubBranch Office: Warehouse No. 1-A, Vimal Complex, Opposite Maruti Gate No. 2, Near Jain Tyre Market, Sector 18, Gurugram, Haryana - 122015
Helpline: +91 9467186002
Noida
UP West HubBranch Office: Office No. 1-A, Sharma Commercial Market, Opposite DPS School Gate No. 3, ACE City Road, Greater Noida (West), UP - 201306
Helpline: +91 9467186002
Mumbai
Maharashtra HubBranch Office: Shop No. 10, Omkareshwar Apartment, Rewale Talav, Thane, Navi Mumbai, Maharashtra - 400607
Helpline: +91 9467186002
Pune
Maharashtra HubBranch Office: Office No. 18, Sector 24, Near Ramdev Dhaba, Transport Nagar, Nigdi, Pune, Maharashtra - 411044
Helpline: +91 9467186002
Bangalore
Karnataka HubBranch Office: Shed No. 14, Sy. No. 48/2, RR Logistics Complex, Near TCI Hub, Tumkur Road, Dasanpura, Bangalore, Karnataka - 562123
Helpline: +91 9467186002
Chennai
Tamil Nadu HubBranch Office: SF 88/3B-15, Shop No. 21, Jeevan Prakash Nagar, Senneerkuppam, Chennai - 600056
Helpline: +91 9467186002
Goa
Coastal HubBranch Office: Plot No. 42, Phase 2, Verna Industrial Estate, Verna, Goa - 403722
Helpline: +91 9467186002
Frequently Asked Customer Support Questions
How do I track the status of my household shipment in transit?
Call the in-transit helpline on +91 94671 86002 or WhatsApp your consignment or booking number. Ask which stage the goods are at, the expected unloading date, and when you'll get the next update. The driver's or supervisor's number is shared on the dispatch day.
What should I do if a household item is damaged on delivery?
Write the damaged carton or item numbers on the delivery receipt before signing. Photograph the damage and keep the packing material. Send the booking number, photos and receipt to the support desk promptly. If you took transit insurance, also notify the insurer, which decides claims under its policy.
Can I reschedule or modify my confirmed shifting date?
Yes, you can reschedule your moving date without any penalty by intimating our customer care team at least 24 to 48 hours prior to the scheduled packing slot. Our coordinator will adjust vehicle allocation and packing crew schedules to your newly preferred date subject to truck availability.
How can I verify that I am booking with the original Agarwal (ALPM) Packers and Movers?
Check that your quote or bill shows: Trade Name AGARWAL LOGISTICS PACKERS AND MOVERS, GSTIN 36FDRPM0957B1ZC, Udyam UDYAM-TS-02-0069425 and Trademark No. 7901417. Check the intended payment recipient with the official helpline before transferring money; do not pay a recipient you cannot verify. Never share an OTP or UPI PIN. If in doubt, call +91 94671 86002.
What are the operating hours of your customer support team?
Our active in-transit helpline and emergency dispatch support are operational 24 hours a day, 7 days a week, 365 days a year. Our pre-move survey, quote booking, and general customer care desks operate daily from 09:00 AM to 09:00 PM, while our Insurance & Claims Cell operates from 10:00 AM to 06:30 PM (Monday through Saturday).
Do you provide GST bills and documents for employer relocation reimbursement?
Yes. You receive a GST tax invoice, the consignment note (LR), the packing inventory and payment receipts. Your employer decides what it accepts, so check its requirements before the move and tell us the name and address for the invoice.
What happens if the moving truck is delayed by weather or permit restrictions?
Road closures, bad weather and city entry timings for goods vehicles can cause delays. We'll inform you with a revised arrival estimate. If you need an update, call the in-transit helpline with your booking number.
How does the 3-Tier Escalation Matrix work if my complaint is unresolved?
Our customer resolution follows strict SLAs: Level 1 (Frontline Support) resolves general transit queries within 2 to 4 hours. If unresolved after 12 hours, the issue is escalated to Level 2 (Regional Operations Manager). In the rare instance of unresolved billing or claim disputes exceeding 24 hours, Level 3 (Grievance & Nodal Officer) intervenes directly via grievance@agarwalpackermoverindia.com for a conclusive resolution within 24 to 48 hours.
Is my advance token payment refundable if I cancel my move?
Yes. If you cancel your relocation booking at least 48 hours prior to the scheduled packing time, 100% of your advance token amount is refunded to your original payment method within 3 to 5 business days without any cancellation deductions.
Can I request storage if my new home is not ready?
Yes. Temporary or long-term storage can be requested if your new home or office is not ready. Weekly and monthly billing options should be confirmed for the arrangement you need. Confirm the actual facility, monitoring and pest-protection arrangements, access, cost and return delivery before storage. Protections and billing benefits already included in your accepted booking remain applicable. See storage services.
I don't have a booking or docket number. Can you still help?
Send the phone number used for booking, the move date and the route, plus a quote or receipt if available. These help the support desk look for your booking.
What details should I never share with customer support?
Never share an OTP, UPI PIN, password or full card details. Black out personal information on documents that isn't needed for your request.
How do I follow up on an open request?
Reply in the same email or WhatsApp thread and quote your reference. If the issue isn't resolved, use the escalation matrix on this page.