Frequently Asked Questions (FAQs)

Everything you need to know about our packing, moving, and storage services.

1. What services do packers and movers provide?

Packers and movers provide packing, loading, transportation, unloading, unpacking, furniture dismantling and reassembly, vehicle transport, and storage services.

2. How are moving charges calculated?

Charges are calculated based on the volume of goods, distance, packing materials, labor requirement, truck type, floor level, and additional services like insurance or storage.

3. What is a pre-move survey?

A pre-move survey is an inspection (physical or virtual) conducted to assess the quantity of goods and provide an accurate cost estimate.

4. How early should I book packers and movers?

It is recommended to book at least 5–7 days in advance. During peak seasons, booking 10–15 days early is advisable.

5. Do packers and movers provide packing materials?

Yes, professional movers use high-quality materials such as corrugated boxes, bubble wrap, foam sheets, stretch film, and waterproof coverings.

6. Is insurance necessary for moving?

Insurance is not mandatory but highly recommended, especially for long-distance or interstate relocation.

7. What is the difference between transit insurance and all-risk insurance?

Transit insurance covers major accidental damages during transportation. All-risk insurance covers minor damages and breakage as well.

8. Do movers dismantle and reassemble furniture?

Yes, professional movers dismantle beds, wardrobes, tables, and other large furniture and reassemble them at the destination.

9. Can I move my car or bike with household goods?

Yes, vehicle transportation services are available using specialized carriers for cars and protective packing for bikes.

10. How long does house shifting usually take?

Local shifting usually takes one day. Interstate relocation may take 1–3 days depending on distance and logistics.

11. What items are not allowed during relocation?

Hazardous materials, explosives, flammable liquids, perishable food items, and illegal goods are not allowed.

12. Do movers provide door-to-door service?

Yes, most professional packers and movers offer complete door-to-door relocation services.

13. Are there hidden charges in moving services?

Reputed companies provide transparent quotations. Always request a written estimate to avoid hidden costs.

14. Can I track my shipment?

Many professional movers provide shipment updates and tracking support during transportation.

15. What happens if goods are damaged?

If insurance is taken, you can claim compensation as per the policy terms and conditions.

16. Do movers provide storage facilities?

Yes, short-term and long-term warehousing and storage facilities are available with security and surveillance systems.

17. Is GST applicable on moving services?

Yes, GST is applicable on relocation services as per government tax regulations.

18. How can I reduce my moving cost?

You can reduce cost by decluttering unwanted items, choosing shared truck service, and booking during non-peak periods.

19. Do movers pack fragile items separately?

Yes, fragile items like glassware, electronics, and artwork are packed separately using protective materials.

20. What is shared truck service?

In shared truck service, multiple customers’ goods are transported together, reducing individual transportation costs.

21. What is dedicated truck service?

A dedicated truck is reserved only for your goods, ensuring faster and safer delivery.

22. Do movers handle office relocation?

Yes, professional movers provide corporate relocation services including IT equipment handling and asset management.

23. Can I reschedule my moving date?

Most companies allow rescheduling with prior notice. Terms depend on the service agreement.

24. Do movers provide unpacking services?

Yes, unpacking and basic placement services are available upon request.

25. How do I choose the right packers and movers?

Check company experience, customer reviews, GST registration, written quotations, insurance options, and physical office address before booking.

26. Do packers and movers provide on-site supervision?

Yes, professional companies assign a supervisor on moving day to monitor packing, loading, and inventory handling.

27. How long does packing take?

Packing usually takes 3–8 hours depending on the size of the home or office and the number of items.

28. Are packing materials included in the quotation?

In most cases, packing materials are included in the final quote. Always confirm this before booking.

29. What if the lift is not available in my apartment?

Movers can manage staircase shifting, but additional labor charges may apply depending on floor level.

30. Do movers help with appliance installation?

Some companies assist with basic installation such as washing machines and refrigerators, while specialized services may require technicians.

31. Can I move plants during relocation?

Yes, small household plants can be transported, but large garden plants may require special arrangements.

32. How is the volume of goods calculated?

Volume is estimated during the pre-move survey based on the number of rooms and items to be relocated.

33. What payment methods are accepted?

Most companies accept bank transfers, UPI, credit/debit cards, and cash payments.

34. Is advance payment required?

Yes, a small advance is usually required to confirm booking, with the remaining amount payable upon delivery.

35. What happens if there is a delay in delivery?

Professional movers inform customers in advance if delays occur due to traffic, weather, or logistical issues.

36. Can I pack some items myself?

Yes, you may pack personal or valuable items yourself, but inform the movers in advance.

37. Do movers transport pets?

Most packers and movers do not transport pets directly. Specialized pet relocation services are recommended.

38. Are warehouse facilities insured?

Many professional movers insure goods stored in warehouses, but coverage terms may vary.

39. How secure are storage facilities?

Reputed warehouses have CCTV surveillance, security personnel, fire safety systems, and controlled access.

40. Can office relocation be done during weekends?

Yes, weekend and after-hours shifting is common to minimize business downtime.

41. What is an inventory list?

An inventory list is a detailed document listing all packed items to ensure accountability during delivery.

42. How do movers protect electronic items?

Electronics are packed using anti-static bubble wrap, foam cushioning, and strong cartons.

43. Can heavy items like safes be moved?

Yes, but special equipment and manpower are required. Inform the movers beforehand.

44. Do movers provide temporary accommodation for goods?

Yes, short-term storage solutions are available if your new property is not ready.

45. How do I verify a genuine moving company?

Check GST registration, company address, online reviews, written quotation, and customer support responsiveness.